About Me

A dedicated IT Professional with a recent degree in Computer Information Technology and experience in network administration, security management, and technical support. A strategic planner and analytical thinker skilled at conducting root cause analysis to identify and resolve bugs and defects in order to mitigate risks, minimize downtime, and optimize quality and end-user performance.


Valencia College

Associate’s Degree, Information Technology December 2016

Network Essentials, Computer Maintenance Essentials, General Business, IT Project Management, Office Applications, Intro to Programming, Web Site Development, Cust Svc and Help Desk, Network Security, Social, Legal, and Ethical Issues in IT, Spreadsheet Applications, Database Management Systems, Linux Shell Scripting, Advanced Network Security, IT internship/Capstone,


Publix Super Markets

Customer Service Staff May 2010 – Present

Soft skills, greeting and assisting customers with any issue/request, answering phones and handling/routing requests, high volume cash handling, supervising front end, communicating standards.

Pivot Business Consulting

IT & Dev. Intern September 2016 – December 2016

As part of a team: designed and began implementation of a SaaS web program built in: PHP, HTML, CSS, and Mysql.

Allure Advertising

Information Technology Contractor November 2015 – February 2016

Provided IT services and assistance with hardware, software, web/file hosting, email, DNS, and created walkthrough/training documents for in-house IT personnel.


  • Hardware
  • Networking/ Net Sec
  • Software
  • Microsoft Office/ Excel
  • Diagnostics/Ticketing
  • CLI
  • FTP, Webhosting, Email, AWS
  • C, Bash, SQL
  • Customer Service
  • Windows OS
  • Ubuntu